Healthcare-only • Managed IT & Security
Healthcare Support Plans — without one-size-fits-all pricing
Every practice, group, and hospital runs differently. Instead of publishing a flat price that doesn’t quite fit, we structure three healthcare-focused plans and tailor scope and fees to your environment, risk profile, and growth plans.
Use this page to understand how Core, Growth, and Professional compare. When you’re ready, we’ll map the right plan to your environment and provide a clear monthly proposal.
Core
EssentialsStable day-to-day operations with business-hours support.
Smaller practices and clinics getting their IT house in order.
Growth
Proactive ProtectionExtended coverage, proactive monitoring, and advisory support.
Growing groups and multi-site practices that need stronger guardrails.
Professional
ComplianceAll-inclusive support paired with advanced cybersecurity and governance.
Hospitals, larger groups, and highly regulated environments.
Compare what’s included in each plan
The tables below summarise how each plan handles support, expert management, cybersecurity, and training. Use them as a guide—during our assessment we’ll fine-tune scope and clearly document what’s in and out.
White Glove Support
How your clinicians and staff get help day-to-day.
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White Glove Support
How your clinicians and staff get help day-to-day.
| Capability | Core | Growth | Professional |
|---|---|---|---|
Primary support hours | 9am–5pm, Mon–Fri | 9am–5pm, Mon–Sun | 24/7/365 |
Target response time | Standard | Priority | “90-second” target |
Remote support | Included | Included | Included |
Onsite support | As needed, billable | VIP rates | Included |
New workstation setup | Billable | VIP rates | Included |
Projects & LOB upgrades | VIP rates | VIP rates | VIP rates |
Bespoke support portal | Included | Included | Included |
Expert Management
Fractional leadership and governance for your IT program.
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Expert Management
Fractional leadership and governance for your IT program.
| Capability | Core | Growth | Professional |
|---|---|---|---|
IT documentation & runbooks | Included | Included | Included |
Executive reporting | Quarterly summary | Monthly light report | Monthly executive report |
Vendor management | VIP rates | Limited | Included |
Technology business review | Quarterly | Quarterly | Quarterly / as needed |
Fractional CIO / CTO | Available, hourly | Available, hourly | Included hours |
Business continuity planning | Available, project-based | Available, project-based | Included |
Cybersecurity Suite
Controls mapped to HIPAA, GLBA, PCI-DSS and insurer minimums.
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Cybersecurity Suite
Controls mapped to HIPAA, GLBA, PCI-DSS and insurer minimums.
| Capability | Core | Growth | Professional |
|---|---|---|---|
Zero-Trust network design (ZTNA) | Basic standards | Proactive rollout | Compliance-grade |
Managed premium network hardware | Available | Recommended | Included |
Next-gen AV / anti-malware | Included | Included | Included |
EDR / XDR & threat hunting | Available | Add-on | Included |
24/7/365 SOC monitoring | N/A | Optional | Included |
Dark web monitoring & password management | Optional | Included | Included |
Simulated phishing & security awareness training | Available | Monthly / quarterly | Program-driven |
Vulnerability management & risk assessment | Periodic | Annual | Ongoing program |
Training & Services
Keeping clinicians productive and systems recoverable.
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Training & Services
Keeping clinicians productive and systems recoverable.
| Capability | Core | Growth | Professional |
|---|---|---|---|
End-user training & enablement sessions | Billable | Group sessions | Program-based |
M365 licensing & backups | Included | Included | Included |
Backup & BDR testing | Billable | VIP rates | Included cadence |
Bring-Your-Own-Device support | Best-effort | Guided | Policy-driven |
Not sure which plan fits? We’ll start with a brief discovery call, review your current stack and risk profile, and then recommend the right level of coverage. No pressure, no surprise add-ons.
Talk through the plans with us